IDSS Training Policy
IDSS Pty Ltd is committed to providing the highest quality training and assessment services to all its participants. This commitment is reflected in the following Training Policy for the IDSS Professional Development Program.
1. AdministrationIDSS will maintain systems for recording participant enrolments, attendance, completion, assessment outcomes, results, qualifications issued, grievances and the archiving of records. Participant confidentiality will be maintained at all times.
2. Educational Standards, Training Environment and Course DeliveryIDSS will adopt policies and management practices which maintain the highest level of professional standards in the marketing and delivery of its training, and in its assessment services, in order to safeguard the interests and welfare of participants.
IDSS will maintain a learning environment that is conducive to the success of its participants and will comply with the standards set by the relevant curriculum and regulating authorities. To achieve this goal, IDSS will deliver the nominated courses to its participants using adequate facilities, appropriate equipment and resources, and appropriate training and assessment methods. IDSS will ensure that the training premises are of adequate size and have adequate heating, cooling, lighting and ventilation and ensure that training facilities, equipment and other resource materials are adequate and maintained in good order and repair. IDSS will comply with all laws relevant to the operation of training premises including occupational health and safety and fire safety regulations. IDSS will ensure that information regarding the program of study, availability of learning resources and appropriate support services are available to participants. IDSS will ensure that training and assessment occur in accordance with the requirements set out by relevant approving authority. 3. Rescheduling and CancellationIDSS reserves the right to reschedule or cancel any course due to insufficient number of participants or for any other unforeseen circumstances at any time prior to the commencement of the course. However, IDSS will try to advise the participants as early as possible of any such events.
If a course is rescheduled or cancelled, paid participants will be offered a full refund or credit note or alternative dates. IDSS will also try to accommodate alternative arrangements acceptable to the participant. IDSS cannot be held liable for any financial loss incurred by the participant (or its sponsoring organisation) due to rescheduling or cancellation of any IDSS course. In cases where the participant is travelling interstate or from overseas to attend an IDSS course and incurs financial loss to reschedule or cancel his travel and accommodation bookings, the participant will be eligible to claim 10% discount on the applicable course fee for the next IDSS course the participant or his/her nominated representative wishes to attend. 4. Refund Policy
Following written notification from participant, IDSS will refund the fee according to the number of days before the commencement of the course –
5. Overseas ParticipantsIDSS will accept overseas participants to attend its training courses. Overseas participants are responsible for making their own travel arrangements including obtaining relevant visas. IDSS is unable to provide assistance for visa related issues.
Overseas participants must pay their course registration fees at least four weeks prior to the course commencement. IDSS reserves the right to cancel registration of overseas participants if the payment is not made within the advised deadline. Overseas participants may be required to pay higher course registration fee (as advised by IDSS) due to the additional administrative costs involved with their registration process. IDSS will advise overseas participants about the full course fee including any such additional costs at or prior to the time of registration. 6. Policy for Associates’ Training CoursesIn case of ‘Associates’ Training Course’, where the training is provided by an external training provider/organisation and IDSS provides management services only, IDSS Training Policy will not be applicable. Participants are advised to contact the relevant training provider for details of their training policy.
7. Grievance Policy and ProcedureGrievance Policy
Participants may raise any matters of concern relating to training delivery and assessment, the quality of the teaching, participant amenities, discrimination, sexual harassment and other issues which may arise. The policy provides an avenue for most grievances to be addressed. However in some cases alternative measures may need to be explored. IDSS will encourage the parties to approach a grievance with an open view and to attempt to resolve problems through discussion and conciliation. Where a grievance cannot be resolved through discussion and conciliation, we acknowledge the need for an appropriate external and independent agent to mediate between the parties. Grievance Procedure The grievance procedures relating to the delivery of training and/or the assessment involves the participant initiating the following:
If the grievance cannot be resolved internally, IDSS will advise the participant of the appropriate body where he/she can seek further assistance. For further information, please contact:
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IndexTraining Policy for IDSS Professional Development Program
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