IDSS Training Policy

•  PDF Version - Please click here for a PDF version of the Training Policy for IDSS Professional Development Program

International Development Support Services Pty Ltd (IDSS) is committed to providing the highest quality training and assessment services to all its participants. This commitment is reflected in the following Training Policy for the IDSS Professional Development Program.

1. Administration

2. Educational Standards, Training Environment and Course Delivery

3. Rescheduling and Cancellation

4. Refund Policy

• Participants enrolled for IDSS courses will have the right to cancel their enrolment subject to the following conditions:
• Participants must provide written notification to IDSS to cancel enrolments.

Following written notification from participant, IDSS will refund the fee according to the number of days before the commencement of the course –

• More than ten working days: 90% refund (please note that IDSS takes 10% to cover administration cost).
• Between five to ten working days: 50% refund of the total course fee.
• Less than five working days or no show at the course: No refund.

• Whether IDSS has received payment or not, the participant will be charged cancellation fees accordingly.
• To avoid deductions, a suitable person replacement may attend the course instead of the registered person without charges.
• If a course is rescheduled or cancelled, paid participants will be offered a full refund or cedit note or alternative dates as per the provisions explained in the ‘Rescheduling and Cancellation’ section.
• All fees will be refunded by cheque.
• In case of overseas participants, the same refund policy is applicable and IDSS agrees to discuss suitable refund methods with the participant. However, IDSS reserves the right to deduct any additional expenses incurred due to overseas refund procedures.

5. Overseas Participants

IDSS will accept overseas participants to attend its training courses. Overseas participants are responsible for making their own travel arrangements including obtaining relevant visas. IDSS is unable to provide assistance for visa related issues.
 
Overseas participants must pay their course registration fees at least four weeks prior to the course commencement. IDSS reserves the right to cancel registration of overseas participants if the payment is not made within the advised deadline.
 
Overseas participants may, on occasion, be required to pay higher course registration fee (as advised by IDSS) due to the additional administrative costs involved with their registration process. IDSS will advise overseas participants about the full course fee including any such additional costs at or prior to the time of registration.
 
 

6. Policy for Associates’ Training Courses

In case of ‘Associates’ Training Course’, where the training is provided by an external training provider/organisation and IDSS provides management services only, IDSS Training Policy will not be applicable. Participants are advised to contact the relevant training provider for details of their training policy.
 
 

7. Grievance Policy and Procedure

Grievance Policy

• A current version of the IDSS Training Policy will be available online at IDSS website. This can also be collected by contacting IDSS directly;
• All disputes or grievances will be handled professionally and confidentially in order to achieve a satisfactory resolution;
• All parties will have a clear understanding of the steps involved in the grievance procedure;
• All grievances will be managed fairly and equitably and as efficiently as possible;
• IDSS welcomes feedback from its participants and will resolve any grievances fairly and equitably within five working days.

 
Participants may raise any matters of concern relating to training delivery and assessment, the quality of the teaching, participant amenities, discrimination, sexual harassment and other issues which may arise.
 
The policy provides an avenue for most grievances to be addressed. However in some cases alternative measures may need to be explored. IDSS will encourage the parties to approach a grievance with an open view and to attempt to resolve problems through discussion and conciliation. Where a grievance cannot be resolved through discussion and conciliation, we acknowledge the need for an appropriate external and independent agent to mediate between the parties.
 
Grievance Procedure
The grievance procedures relating to the delivery of training and/or the assessment involves the participant initiating the following:

• Discussion with relevant facilitator/trainer about the grievance;
• If it is unable to be resolved, the grievance can be taken before the Professional Development Program Manager of IDSS;
• If the Professional Development Program Manager of IDSS is unable to solve the problem, it may be referred to the General Manager of IDSS.

 
If the grievance cannot be resolved internally, IDSS will advise the participant of the appropriate body where he/she can seek further assistance.

For further information, please contact:  

Atiq Rahman
Manager, Professional Development Program

Phone: + 61 3 8683 1184
Fax: + 61 3 8683 1444
Email: atiqr@idss.com.au